Angry or amused? How would you react to broken promises?

I have a question for you. How would you react in the following situation?

You ordered a phone and a new SIM card from a provider that was promising you delivery within 2 day. Despite the promise made, the phone and the SIM card are delivered almost 3 weeks later. And cherry on top, or perhaps a not that funny joke, the phone number of the SIM card is completely different to the number that you requested.  You did, in fact, request to keep your current number. Two promises broken by the provider. You call the customer service, explain the problem, and ask for your number to be enabled. For some technical reason, it cannot be done on the spot and a ticket with the technical team is created. Conclusion: you need to wait further.

How would you react to this?

The telecom provider had made two promises that were broken. You waited, lost time and still needed to wait further.

  • What would be your tone of voice during the call with the customer service, in which you had to hold the line several times? 
  • Would you be obviously annoyed, angry, losing your patience?
  • Would you be irritated, speaking fast with a high tone of voice?
  • Would you be posting messages on social media, tagging the provider in order to rightly complain and vent your frustration with the service?
Photo by Andrea Piacquadio from Pexels

I would have probably done all of the above a few years ago.

I would have been fuming, as a matter of fact! 

My blood pressure would have risen, my heart would have beat faster and my body would have become very tense.

After the call, I would have still been fuming and I would have had trouble calming down. Later on, in bed, I would have still been thinking about it, my thoughts would have been racing and the sleep would be a long time coming.

Well, to my husband’s surprise, and even my surprise, I remained pretty calm. I also giggled a bit on the phone whilst talking with the very helpful customer service rep who really did all that he could. Unfortunately, some stupid system errors came in and he could not proceed with the process. 

But this evening it was different.

After the call, I giggled further, amused by the whole situation.

What changed? I am not entirely sure. Could it be that all this laughter yoga practice is helping me to laugh more in my every day life? To be honest, I have noticed that ever since I have been practicing laughter yoga, I do have the tendency to laugh more. And I am quite a serious person and usually taking things extremely seriously. Ask my husband. Ask my mother and even ask my brother. As a matter of fact, he is the funny one of family. I am the very serious one. Nevertheless, I am laughing a lot more. Both intentionally and spontaneously.

Do you want to feel more easy going?

Do you want to reconnect with the ease of the child you used to be?

Do you want to relax by just laughing out loud, in a structured and safe environment?

Then join me in « The Laughter Room », twice a month for a laughter yoga practice.

You are not that much of a laugher? Don’t worry, you are actually able to laugh without a reason. 

Find more about laughter yoga

Register to the next laughter yoga practice

What’s the story behind ‘The Laughter Room‘?

‘The Laughter Room’ on Bruzz TV


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Author: Gabriela D. Spencer

I support you to Balance your overall Well-being, be it physical, emotional, relational or social through Life Coaching and Laughter Yoga. My aim is to ‘support you to help yourself’ as you are the only expert of your life. My interests include positive psychology, body-mind balancing techniques, stress management, well-being and connecting with one’s inner child. I am a Multi-potential and an ISFP (according to the latest tests, but who knows). I write and express myself whenever my mind is bursting with thoughts and emotions. Read me mostly in Romanian and sometimes in English.

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